Frequently Asked Questions

Please read our FAQ before sending us a message.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Which payment methods are accepted in the Online Shop?

Payment methods include PayPal and Credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

What is the shipping Cost?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

Will I be given tracking information?

You will get an email with the following number once your request is transported; however, in some cases because of free sending following isn’t accessible. For calculated reasons, things in a similar buy might be sent in independent bundles regardless of whether you’ve determined consolidated sending.

If you have some other inquiries if it’s not too much trouble reach us and we will do our best to enable you to out.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by the seller.

Do I receive an invoice for my order?

Sure you will get an invoice once you place your order

Send us an email

Hi there! 🙂 Please check out our FAQs before sending us a message. 99.9% of the questions we receive are answered therein! If your question is not answered there, then kindly send our support desk an email using below form. Much love, petshofy Team